Customer Engagement (CRM)

CRM IN DIGITAL COMMERCE

A CRM connected to the digital channel, supported by the leading CRM platform in the world, allows you to have a 360º view of your customers, creating better customer experiences and increasing the conversion rate.

DIGITAL MARKETING & LEAD GENERATION

Personalized User Experiences (UX). Searching journey by profile – using an intelligent marketing platform for email, mobile, social, digital ads, audience control & inbound marketing campaigns.

SALES AND ORDER PROCESSING

A unified order process brings to the sales team the visibility of requested orders through different channels (call center, eCommerce, App, among others) that guarantees an agile follow-up; result of the CRM – ERP – eCommerce integration.

• Fast conversion: quotes – purchase orders;
• Bundles, personalized products;
• Special offers, contracts, warranties and service support

SALES FORECASTING

A vision of the projected sales & revenue forecast is essential for the company. With the Sales Forecasting tool, you can manage the sales pipeline and reach your quota.

Sales forecasting helps you to monitor the performance and achievements in real time, which will help you to make faster decisions. Also, it helps to preview the future in some way, including the inventory management, sourcing, logistics, and the production improvement.

CUSTOMER SERVICE AND EXPERIENCE

Creating the best customer and service experience is essential to achieve a more intuitive & flexible support that will help to anticipate the customer needs.

It is essential that a service platform is integrated to the call-center and the supporting systems. The customer experience will be the most significant difference to highlight your brand from the others.

CUSTOMER ENGAGEMENT (CHANNELS)

Connecting with the client through digital channels generates commitment and empathy to the brand. Different channels according to needs; online ones (portal, chat, social networks), telephone, apps or voice assistants.